We’re Here to Help
If you’re having difficulty paying your water bill, please contact us as soon as possible.
In many cases, service disconnection can be avoided by speaking with our office before your scheduled disconnection date. Our staff will work with you to discuss payment options that may be available.
📞 Phone: (207) 439-1128
🕒 Office Hours: Monday–Friday, 7:00 AM–3:00 PM
Past Due Accounts
If your account becomes seriously past due, you will receive a Water Service Disconnection Notice advising you that your water service is scheduled for disconnection unless payment or acceptable payment arrangements are made.
We encourage you to contact us immediately upon receiving a notice so we can discuss your options.
Service Charges
| Service | When Charged | Fee |
|---|---|---|
| Collection Trip Fee* | Representative arrives to perform a scheduled disconnection | $55.00 |
| Reconnection Fee** | During normal business hours | $55.00 |
| Reconnection Fee** | After normal business hours | $165.00 |
Collection Trip Fee
A Collection Trip Fee applies when a Kittery Water District representative arrives to perform a scheduled service disconnection, even if payment is made or a payment arrangement is approved during the visit.
Reconnection
Water service will be restored after payment is received or acceptable payment arrangements have been approved.
Additional Information
For complete information regarding service disconnection procedures, customer rights, and payment requirements, please review the District’s Terms & Conditions.
* Customer makes a payment or a payment plan is approved during a KWD representative’s visit to the site to carry out a disconnection
** After payment is received or a payment plan is approved)
