Service Disconnection

Disconnection of your water service can be easily avoided by contacting us to make payment arrangements in advance of your service being disconnected.

You will receive a Disconnect Notice for Water Service if your water bill is past due and your service is scheduled for disconnection.

Fees for Disconnection

Fee Description Fee Payment Time Fee Amount
Collection Trip Fee * $34.00
Reconnection Fee ** During normal business hours $54.00
Reconnection Fee ** After hours $140.00

* Customer makes a payment or a payment plan is approved during a KWD representative’s visit to the site to carry out a disconnection

** After payment is received or a payment plan is approved)

For more information on disconnection please read our Terms & Conditions