Disconnection of your water service can be easily avoided by contacting us to make payment arrangements in advance of your service being disconnected.
You will receive a Disconnect Notice for Water Service if your water bill is past due and your service is scheduled for disconnection.
Fees for Disconnection
| Fee Description | Fee Payment Time | Fee Amount |
|---|---|---|
| Collection Trip Fee * | – | $34.00 |
| Reconnection Fee ** | During normal business hours | $54.00 |
| Reconnection Fee ** | After hours | $140.00 |
* Customer makes a payment or a payment plan is approved during a KWD representative’s visit to the site to carry out a disconnection
** After payment is received or a payment plan is approved)
For more information on disconnection please read our Terms & Conditions
